You may cancel your order at any time before it has been shipped for a full refund. To cancel an order, please contact our customer service team as soon as possible. Once your cancellation request is received and processed, we will issue a refund to your original payment method. Please note that refund processing times may vary depending on your financial institution, but typically appear within 5-7 business days.
If your order has already been prepared for shipment or has been dispatched, the cancellation cannot be processed, and you will need to follow our standard return procedure upon receiving the items.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging with all tags attached. You must also provide the original receipt or proof of purchase.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is approved, you will receive instructions on how and where to send your package. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Certain items are exempt from being returned, including perishable goods, custom products, and items marked as final sale. Please check the product description carefully before making your purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.
Please note that shipping costs are non-refundable. If you received free shipping on your original order, the standard shipping cost will be deducted from your refund. For returns due to our error, we will cover all associated costs.
Refund processing times may vary depending on your payment method and financial institution. Credit card refunds typically appear within 3-5 business days after processing, while other payment methods may take longer.
If you haven't received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted. There is often some processing time before a refund is visible in your account.
If you've completed these steps and still have not received your refund, please contact us with your order details. We will investigate the matter and work with our payment processor to resolve any issues. Please provide your order number, the date of purchase, and the payment method used when contacting us about missing refunds.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We're here to help and will respond to your inquiry as quickly as possible.
astylehive Baltic Ltd.
14 Elizabetes iela, Rīga, LV-1050, Latvia
Phone: +371 28 765 432
Email: [email protected]
